Go to home page

Refund Policy Last updated22.11.2025 1. Scope of this Policy This Refund & Cancellation Policy (“Policy”) applies to all purchases made from SchmittDEV (“we”, “us”, “our”) through our websites, applications, AI tools, online shops, and other services (collectively, the “Services”). This Policy forms part of our [Terms of Use]. In case of any conflict between this Policy and mandatory consumer protection laws in your country, the mandatory laws shall prevail. 2. Your Statutory Rights Nothing in this Policy is intended to limit any statutory consumer rights that apply to you under applicable law (for example, the right of withdrawal / cooling-off period for online purchases in the EU/EEA or UK). In many European countries, consumers who shop online have at least a 14-day cooling-off period to withdraw from certain distance contracts, subject to specific exceptions (for example, for some digital content, custom-made products, or services that have already been fully performed). If this Policy is more restrictive than your local mandatory law, your local law applies. 3. Types of Purchases Covered This Policy applies to the following types of purchases: Digital products and AI-related services AI credits, tokens or usage-based plans Access to AI tools or models Downloadable or cloud-based digital content (e.g. prompts, presets, templates, assets) Subscriptions and memberships Recurring paid plans (monthly, yearly, or otherwise) Premium community access, pro features, or similar services Physical products (if offered) Tangible goods shipped to you (e.g. merchandise, hardware, printed materials) 4. Right of Withdrawal / Cooling-Off (Consumers in EEA, UK, etc.) If you are a consumer residing in a country that grants a statutory right of withdrawal (for example, the EU/EEA or UK), you may have the right to withdraw from certain online contracts within 14 days, without giving any reason, subject to the legal conditions and exceptions. 4.1 Goods (physical products) Where required by law, you may withdraw from a contract for physical goods: Period: 14 days from the day you (or a person you designate) receives the goods. Effect: You must return the goods; we will reimburse payments received for the goods, subject to any permitted deductions (e.g. diminished value caused by handling beyond what is necessary to check the nature, characteristics and functioning of the goods). Unless we state otherwise or mandatory law requires us to pay, you may bear the direct costs of returning the goods (e.g. shipping), especially if we informed you about this in advance. 4.2 Services, subscriptions and digital content For services, subscriptions and digital content, your statutory right of withdrawal (where applicable) generally: begins on the day the contract is concluded; and may expire earlier if: you requested that performance begins during the withdrawal period; you were properly informed about the consequences; and you expressly consented to the immediate performance and acknowledged that you lose your right of withdrawal once the service is fully performed or the digital content has been delivered/activated. Where the law grants you a right of withdrawal and you validly exercise it: we will refund you within the time period required by law (generally within 14 days of receiving your withdrawal notice, and we may withhold the refund until we have received returned goods or proof of return, where applicable); for services already partially performed, we may be entitled to a pro-rated amount for what has been provided up to the date of withdrawal, if allowed by law. 5. Refunds for Digital Products, AI Credits and Usage Unless otherwise required by law or expressly stated at the time of purchase: Consumed or used digital items are generally non-refundable. Once AI credits, tokens or similar usage units have been used, they cannot usually be refunded. Digital downloads or content that has been fully delivered and accessed may not be eligible for a refund, particularly where the law allows an exception for digital content once performance has begun with your consent. Un-used or partially used digital items We may, at our discretion, consider refunding un-used or only minimally used credits or access, especially in cases of: technical issues demonstrably caused by us; duplicate purchases; clearly fraudulent or unauthorised transactions (subject to investigation). Technical issues If you experience persistent technical problems that prevent reasonable use of a purchased digital product or AI feature, please contact us within a reasonable time. We may attempt troubleshooting first; if the issue cannot be resolved, we may offer a refund, credit, or extension, where appropriate and where not inconsistent with mandatory law. 6. Subscriptions and Recurring Payments Unless otherwise specified at the time of purchase or required by local law: Billing periods Subscriptions are billed in advance for the relevant period (e.g. monthly, yearly). Cancellation by you You may cancel your subscription at any time via your account or by contacting us at write@schmittdev.org. Cancellation takes effect at the end of the current billing period; you will retain access until that date. Pre-paid subscription fees are generally non-refundable for the current billing period, except where required by law or where we explicitly offer a refund. Upgrades and downgrades Changes in plan may take effect at the end of the current billing period or immediately, as indicated at the time of change. Price adjustments will be applied according to the terms shown on the upgrade/downgrade screen. Non-payment / failed payments If we cannot process your payment, we may suspend or limit access to the subscription until payment is made. We may terminate the subscription after a reasonable grace period if payment remains outstanding. 7. Physical Products – Returns and Refund Conditions If we sell physical products, the following general rules apply, in addition to any statutory rights: Condition of returned goods Goods must be returned in the condition required by law and by any additional conditions we provided at checkout (e.g. unused, in original packaging where possible). You may be liable for any reduction in value resulting from handling the goods beyond what is necessary to check their nature, characteristics and functioning. Non-returnable items (unless required by law) We may reject returns or refunds for certain items, such as: custom-made or personalised goods; goods that cannot be returned for health or hygiene reasons once unsealed; items that have been used, damaged or altered by you beyond normal inspection. Return shipping Unless otherwise required by law or stated at checkout, you are responsible for the cost of returning goods. We recommend using a trackable shipping service and keeping proof of postage. Refund timing Once we have received and inspected the returned goods (or accepted proof of return), we will process the refund within a reasonable time and in any event within the maximum period required by applicable law. 8. How to Request a Refund or Exercise Your Right of Withdrawal To request a refund or to exercise any statutory right of withdrawal, please contact us at: Email: [support / refunds email] Subject line suggestion: Refund Request / Withdrawal Include: your full name email address used for the purchase order number / invoice number purchase date description of the product or service reason for your request (optional where not required by law) For statutory withdrawal in the EU/EEA or similar jurisdictions, you may also use the standard withdrawal form provided under local law or any equivalent written statement, if you prefer. 9. Chargebacks and Abuse If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to: suspend or terminate your access to the Services; refuse future purchases or require alternative payment methods; take other reasonable steps to protect against fraud or misuse. We always recommend contacting us first so we can try to resolve any issue quickly and fairly. 10. Changes to this Policy We may update this Policy from time to time. When we do, we will update the “Last updated” date at the top. If changes are material, we will use reasonable efforts to notify you (for example, via email, notice on our websites, or in your account). By continuing to use the Services after the updated Policy becomes effective, you agree to the revised Policy, unless mandatory law requires your explicit consent. 11. Contact If you have any questions about this Policy or your rights, you can contact us at: Support Site: support.schmittdev.org